Frequently
Asked Questions

Medicare rebates are processed at the time of payment where applicable.
If your claim is processed via EasyClaim, the rebate is typically returned to your account immediately.
If processed via Medicare online claiming, rebates are generally received within 48 hours.
Please note that Medicare rebate amounts are set by the government and may change over time. Our consultation and procedure fees are updated accordingly.

Beach Road Medical Centre is a mixed billing practice.
This means some patients are bulk billed, while others are charged a private consultation fee with a Medicare rebate available where eligible. This allows us to maintain high standards of care despite rising operational costs and limited Medicare rebate increases.

Billing decisions are made on a per-appointment basis depending on your Medicare eligibility, the consultation type, and the day of your appointment. We recommend confirming billing at the time of booking.

If you notice any discrepancies, please contact our reception team as soon as possible.
We encourage open communication and will investigate any concerns. Some matters relating to Medicare rebates may require you to contact Medicare directly.

Appointments booked specifically to discuss results, obtain repeat prescriptions or request referrals are not routinely bulk billed.
These consultations involve clinical time and medical review by your GP.

No. Bulk billing is not applied due to scheduling delays.
While our doctors aim to run on time, emergencies and complex consultations may occasionally cause delays. We appreciate your understanding as patient safety and thorough care remain our priority.

Fees may apply if you:
- Miss your appointment
- Cancel with less than 2 hours’ notice
- Arrive significantly late
Please refer to our Billing & Fees page for current non-attendance charges.
If exceptional circumstances arise, please contact the clinic as soon as possible.

Yes. Credit card details are required to secure certain bookings, including new patient appointments, infectious disease consultations and telehealth appointments.
All card details are securely tokenised. Charges are processed only after your consultation and with your consent for future storage.

An appointment is required for repeat prescriptions, medical certificates and referrals.
Telephone consultations may be available if you have attended the clinic within the past 12 months. Telephone consultation fees are time-based and equivalent to face-to-face consultation fees.

Patients may be contacted via text message or email for recalls and reminders.
Routine phone calls are not made for normal results. If results require urgent attention, our practice nurse will contact you directly.
For non-urgent follow-up, you may be asked to book an appointment to discuss your results.

Yes. Appointments booked to review and interpret test results are billed as standard consultations. These appointments involve clinical time and professional expertise to ensure appropriate guidance and follow-up care.
If urgent results require immediate contact from our nurse, no additional consultation fee applies for that communication

Yes. WorkCover, Worker’s Compensation and MVA claim consultations require upfront payment and may involve an out-of-pocket fee.
Patients are responsible for submitting claims for reimbursement. An invoice will be provided to assist with this process.

Bulk billing or discounted fees offered at a GP’s discretion may not apply across all doctors at the practice.
Bulk billing is not routinely provided as part of standard services.