Booking Information

Everything you need to know before attending your appointment.

At Beach Road Medical Centre, we aim to provide high-quality, efficient and respectful care to all patients. The information below outlines our booking process, consultation policies and important appointment guidelines.

Booking an Appointment

Appointments can be made:

• By calling our practice
• Through our online booking system

Booking in advance allows us to allocate the appropriate consultation time for your medical needs.

If you are attending a face-to-face appointment and have:

• A fever (greater than 37.5°C), or
• Acute respiratory symptoms such as cough, shortness of breath, sore throat or runny nose

We kindly request that you:

• Obtain a negative COVID test prior to attending
• Wear a well-fitted face mask

If you are unsure whether to attend in person, please contact our reception team for guidance.

Telephone consultations are available for existing patients who have attended the practice within the last 12 months.

Telephone consultation fees are time-based and equivalent to face-to-face consultation fees.

An appointment is required for:

• Repeat prescriptions
• Referrals
• Investigation request forms
• Medical certificates

Please note that medical certificates cannot be backdated.

Our doctors do not prescribe drugs of addiction, including:

• Opiates (Schedule 8 medications)
• Benzodiazepines (sleeping tablets)

To ensure fairness to all patients and availability of appointments:

• A minimum of 2 hours’ notice is required to cancel or reschedule an appointment.
• A $20 late cancellation fee applies if less than 2 hours’ notice is provided.
• A $35 fee applies for missed standard appointments.
• A $50 fee applies for missed long appointments.

Missed appointment fees must be settled before future bookings can be made.

Consultation fees are payable on the day of your appointment.

Accounts not settled on the day will incur:

• A $10 administration surcharge
• A 30% debt collection fee if unpaid after 6 weeks

If payment cannot be made at reception, our team will contact you to arrange settlement. Future appointments may be restricted until outstanding balances are cleared.

For full fee details, please refer to our Billing & Fees page.

For after-hours GP home visits, please contact:

Night Doctor After Hours GP Home Visit Service
Phone: 1300 644 483

In a medical emergency, please call 000.

We value patient feedback and are committed to continuous improvement.

You may:

• Complete a Feedback Form at reception
• Speak directly with your doctor
• Contact our Practice Manager via email

If you are not satisfied with the outcome,
you may contact:

Health and Disability Services Complaints Office
Phone: 08 6551 7600
Website: www.hadsco.wa.gov.au

Beach Road Medical Centre is committed to protecting your privacy in accordance with the Privacy Act.

We operate a secure, computerised and paperless system. Access to medical records is restricted to authorised medical staff. Hard copy documents are securely disposed of once scanned into your electronic medical record.